Privacy Policy

1. Who we are

• Company: T1 Media Ltd (“we”, “us”)
• Registered office: 2 Freeford Bridge, Tamworth Road, Lichfield, Staffs, WS14 9JB
• VAT number: 520-009450
• Email: hello@eventsnap.co.uk

For account, payment, enquiry, analytics and marketing data we decide how and why the data is used, so we are the “controller”. For the photos, videos, messages and guest details that an organiser and their guests add to an event, the organiser decides what is collected and why, and we handle that content on the organiser's behalf to run their gallery.

2. What we collect

• Organisers: your name and email address, the details of your events (name, date, type, design and branding choices), the packages and add-ons you buy, and payment confirmations. Card details are handled by Stripe and never reach us.
• Guests: the photos and videos you upload, plus anything you choose to add such as your name, a caption, a guestbook message, or entries in a quiz, bingo game or vote. We only keep a guest's email address if you give it to us, for example by opting in on the upload page.
• Invitations: if an organiser uses digital invitations, the names, email addresses or phone numbers they add for their guests, and each guest's RSVP reply. The organiser is responsible for having a good reason to contact those people.
• Visitors: an anonymous visitor ID and session ID, the pages you view, your device type, how you found us (including campaign tags and advertising click identifiers such as Google or Meta click IDs where they are in the link you arrived from), and cookie information.
• Email activity: whether emails we send were delivered and whether links in them were clicked.
• Enquiries and sign-ups: what you tell us when you contact us, join our newsletter or apply to be a partner or affiliate.

3. Why we use your data

• To provide the service (contract): creating events, running galleries, taking payments, sending event and account emails, and giving support.
• For our legitimate interests: keeping the service secure, preventing fraud and abuse, understanding how the site is used so we can improve it, and measuring which of our adverts work. If you start a checkout and do not finish, we may email up to three reminders over about three days; each has an unsubscribe link.
• With your consent: marketing emails you have asked for, a guest's email opt-in, and non-essential cookies. You can withdraw consent at any time.
• To meet legal obligations: for example keeping tax and accounting records.

4. Who sees your data

• People you share with: event content is visible to the organiser and to anyone the organiser shares the gallery, link or slideshow with. Organisers can turn on moderation and control who can view and download.
• Service providers who work for us: payments (Stripe), email delivery, hosting and file storage, and analytics. They may only use data to provide their service to us.
• Authorities and advisers: professional advisers, and regulators or law enforcement where the law requires it.

We do not sell personal data, and we do not share it with other companies for their own marketing.

5. Transfers outside the UK

Some of our service providers handle data outside the UK. Where they do, we rely on safeguards recognised under UK data protection law, such as an adequacy decision or approved standard contract terms.

6. How long we keep it

• Event content is kept while your gallery is live, for the access period of the package you bought. When that ends the event and its media may be permanently deleted, normally after we email the organiser so they can download or extend. Organisers can download everything while the gallery is live.
• Payment and accounting records are kept for as long as UK tax and accounting law requires (currently six years).
• Account and enquiry data is kept while your account is active and for a reasonable time afterwards, then deleted or anonymised.
• Analytics data is kept only as long as we need it to understand how the service is used.

7. Photos and videos of other people

If you upload a photo or video you must have the consent of the people in it, as set out in our Terms & Conditions. If you appear in something you do not want shared, ask the organiser to remove it, or email us at the address above and we will help. Events can include children; our service is not aimed at children and accounts are for adults.

8. Your rights

Under UK data protection law you can ask us to:

• tell you what personal data we hold about you and give you a copy;
• correct data that is wrong;
• delete your data, where we no longer need it;
• restrict or stop how we use it, including objecting to uses based on our legitimate interests;
• give you your data in a portable format; and
• stop marketing emails or withdraw consent at any time.

Email hello@eventsnap.co.uk to use any of these rights. We normally reply within one month. If you are unhappy with how we handle your data you can complain to the Information Commissioner's Office at ico.org.uk. We would appreciate the chance to put things right first.

9. Security

We use technical and organisational measures to protect personal data against loss, misuse and unauthorised access, including encrypted connections and access controls on our systems. No online service can be completely risk-free.

10. Cookies

We use cookies to keep you signed in, remember settings and understand how the site is used. You can choose “Essential only” in the cookie banner. See our Cookies Policy for details.

11. Changes to this policy

We may update this policy from time to time. The version on this page is the one in force, and the date at the top shows when it last changed.